Text Messaging Policies

Privacy Policy

At Practice Ninja, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application and messaging services. This includes appointment reminders, form notifications, login assistance, and other patient communications.

What We Collect

We collect the following information:

• Phone number and messaging preferences
• Appointment information (e.g., date, time, provider)
• Patient identifiers (e.g., name or ID)
• Other voluntarily provided data, which may include PHI

If messages contain PHI, we handle that data in compliance with HIPAA.

How We Use Your Information

• To send appointment and health-related messages
• To support app login and account access
• To notify you of forms available to complete
• To manage your messaging preferences

We do not use your data for marketing without consent.

Sharing Your Information

We may share your data with:

• Platform providers and mobile carriers
• Vendors for message delivery and support
• Affiliates/subsidiaries under this policy

We never sell or share mobile numbers or messaging consent data for marketing.

HIPAA & Data Protection

If PHI is collected or transmitted, we comply with HIPAA. We implement administrative, technical, and physical safeguards to protect your information.

Opting Out

Reply STOP to any message to unsubscribe. You may receive a confirmation. For help, reply HELP or contact us at info@practice.ninja.

Data Retention

We retain data only as long as necessary to provide services or comply with legal requirements. Data is deleted or anonymized after.

Security Measures

We use industry-standard practices (e.g., encryption, secure access controls). Users should also safeguard their own devices.

Your Responsibilities

Please keep your contact info up to date. This ensures continued access to communications and service.

Policy Changes

We may update this policy. Major changes will be posted on the site or in the app.

Contact Us

Questions? Contact us at: info@practice.ninja

Terms and Conditions

Agreement to Receive Text Messages

By providing your mobile number, you agree Practice Ninja may send SMS or MMS messages for:

• Appointment reminders
• Form availability notifications
• App login codes

Consent is not a condition for services.

Opting Out of Messages

Reply STOP to (509) 241-9142 to unsubscribe. You may receive a confirmation. For help, reply HELP or contact us.

Message and Data Rates

Message/data rates may apply per your mobile plan. Practice Ninja does not charge for messages. Check with your mobile carrier.

Participating Carriers

Supported carriers include AT&T, T-Mobile®, Verizon, Sprint, Boost, U.S. Cellular®, MetroPCS®, and others.

T-Mobile® is not liable for delayed or undelivered messages.

Information We Collect (Texting)

• Phone number
• Mobile carrier name
• Message timestamps and content
• Any data you provide by replying or opting in

This is used only to manage services and preferences.

Service Changes

We may change or discontinue the text messaging service at any time, with or without notice.